Politique de remboursement

1. Return Eligibility Window

Customers can submit return or refund applications within 30 calendar days counting from the delivery date of your order.

All returned goods must remain unused, unwashed, free of stains, scratches and wear marks, with original product tags, complete factory packaging and all matching accessories intact.

Non-Returnable & Non-Refundable Items

  • Goods marked as Final Sale at checkout
  • Customized / personalized made-to-order products
  • Hygiene-sensitive products and intimate apparel for sanitation reasons

2. Return Authorization Process

You must apply for a unique Return Authorization (RA Number) via our official support channels before sending items back. Return parcels without a valid RA number will be rejected directly without refund processing.

When submitting your request, please provide your order number, item details and return reason; attach defect photos/videos if you receive damaged goods. Our support team will reply within 2–4 business days.

Official Support & Return Warehouse Information

  • Support Email: laughs-funnels0q@icloud.com
  • Support Phone: +1 (620)-423-0979
  • Return & Fulfillment Warehouse Address: 505 Bermuda

    Important Disclaimer: This address is only used for logistics shipment and return parcel processing. It is not our legally registered business address, corporate office or physical retail store. Walk-in visits, self-pickup and offline on-site consultations are not accepted at this location.

3. Return Shipping Cost Allocation

  1. Merchant-side errors (product defects, wrong items shipped, missing accessories): We fully cover return shipping fees and provide prepaid shipping labels.
  2. Returns due to personal reasons (size mismatch, style dissatisfaction, change of mind): The buyer bears all return shipping costs; the original shipping fee paid at checkout is non-refundable.

4. Refund Processing Timeline

After our warehouse receives, inspects and confirms that returned items meet all return conditions:
  • Refunds will be issued to your original payment method within 5–7 business days.
  • The actual arrival time of funds depends on the settlement speed of your bank or payment provider, which is out of our control.
  • If returned goods have damaged packaging, removed tags or obvious usage traces, we reserve the right to approve a partial refund or fully reject the return application.

5. Product Exchange Rules

If you need to exchange items for different sizes, colors or variants, clearly state your exchange requirements in your support email. All shipping cost rules for returns apply equally to exchange orders.

6. Claim Rules for Damaged / Incorrect Items

If you receive defective, broken or incorrectly delivered products, please contact our support team with clear photo and video evidence within 7 calendar days after delivery. After verification, we will arrange free replacement or full refund accordingly.